Refund Policy

Return Policy

We strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of our products and shipping process, return is up to our discretion.

That said, we understand that situations may arise where exceptions are warranted. Our return policy is as follows:

1. Eligibility for Returns:
   Returns are considered on a case-by-case basis and are at our sole discretion. To request a return, customers must contact us within 3 days of receiving their order with:

   • A detailed description of the issue.
   • Photos or videos showing any damage or defects.

2. Damaged or Defective Items:
   If an item arrives damaged or defective, please reach out to us within 3 days of delivery. Upon review, we may offer a replacement, store credit, or refund, depending on the situation.

3. Non-Returnable Items:
   We cannot accept returns for the following:

   • Products that have been used or are not in their original condition.
   • Items ordered incorrectly by the customer (e.g., wrong size, color).
   • Clearance or final-sale items.
   • Digital programs

4. Discretionary Approval:
   All return requests are reviewed carefully, and approval is granted at our discretion. If approved, customers may be responsible for return shipping fees or restocking charges.

5. How to Request a Return:
   To request a return or report an issue, please contact our customer service team with your order number via our submit form.

Our goal is to provide a fair resolution while maintaining the efficiency of our business operations. Thank you for your understanding!